Frequently Asked Questions

Pick a plan on our services page, create an account, and you'll have access to your dashboard within a few minutes. From there you can set up your first site, point your domain, or migrate an existing site over.

Yep, you can change plans anytime from your dashboard. If you upgrade, you'll be prorated for the remainder of your billing cycle. Downgrades take effect at your next renewal.

We offer a full 30-day money-back guarantee on all shared hosting plans. If it's not working out, just contact support and we'll process your refund. No hoops to jump through.

We guarantee 99.9% uptime on all plans. If we miss that target in any given month, you'll get account credits automatically. Check our status page for real-time monitoring.

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and bank transfers for annual plans. Payments are processed securely through Stripe.

You're charged immediately when you sign up, then on the same date each month (or year if you chose annual billing). We send a reminder email 3 days before each charge.

Yes, there are no contracts. Cancel from your dashboard whenever you want. Your site stays active until the end of your current billing period.

Yep, you save 20% when you pay annually instead of monthly. The discount is applied automatically at checkout when you select yearly billing.

Absolutely. You can point any domain you own to your Floor Hosting account. We provide the DNS records you need, and our support team can walk you through the setup if needed.

Yes, we have one-click WordPress installation. Most sites are up and running in under 5 minutes. We also handle automatic WordPress core updates if you want.

Free migration is included with Professional and Business plans. Just give us access to your old host and we'll move everything over. Most migrations are done same-day.

We support PHP 7.4, 8.0, 8.1, 8.2, and 8.3. You can switch between versions from your dashboard. We recommend 8.2+ for best performance and security.

SSH access is available on Professional plans and above. VPS plans have full root access. Starter plans use SFTP and our web-based file manager.

Yes, every plan includes free SSL certificates via Let's Encrypt. They auto-renew so you never have to worry about expiration. Business plans also support wildcard SSL.

All servers sit behind our DDoS mitigation layer that can absorb attacks up to 10Gbps. For larger protection needs, we can set up Cloudflare integration.

Starter plans get weekly backups, Professional gets daily, and Business gets hourly. We keep 30 days of backup history. You can also trigger manual backups anytime.

We have data centers in the US (Virginia, Oregon), Europe (Amsterdam, Frankfurt), and Asia-Pacific (Singapore, Sydney). You can choose your region during signup.